A dentist's experience
I am writing this letter to advise you of our satisfaction with your service. We have found that it has performed far better than our previous service.
As a matter of fact, we have collected close to 40% of the dollars submitted. [We understand that a recent...] ACA report states that the average agency now recovers only 7%. Needless to say, we are very pleased to be getting four to five times better recoveries than what other people get – for a lot less cost!
More importantly, about 75% of the patients responded with a payment, so we are confident that more money is on its way. We also have received several checks from the attorney and are getting excellent results. We truly appreciate the personal contact and immediate attention.
As I mentioned, the cost of your service is quite reasonable. Knowing what we know now, using the service appropriately, our cost should run from 5% to a maximum of 10% (when we decide to hold onto our accounts a little longer).
I also like the monthly reporting because it helps me keep up to date. The accuracy of the reporting is a pleasant change; the last company we used had numerous incorrect billings and errors in their second phase. We also had to prepay our former service, and we prefer “paying as you go.”
These are just a few of the things we like, but, overall, we are pleased with your company’s and your representatives’ professionalism. We get a monthly service call and we are in regular contact with our representatives. Please let [them] know that they have done a fine job. Because of this, we are happy to provide this letter for you to use as a positive and happy client reference.
