An orthodontist's experience
I was reviewing our status report and I thought I would send a little letter of thanks for your efforts.
Some of the accounts you collected were thought to be uncollectable. Much to our surprise, within the first six weeks or so, MoneyQuest had collected on 5 of 6 accounts submitted with three being paid in full. We even had delinquent-billing fees paid on the accounts that were paid in full also.
What is pretty amazing is that your fees averaged only 7% per dollar recovered when your competition wanted anywhere from 30-50%. We sure appreciate keeping the extra money. I would much rather put the money into the practice instead of into some collection agency’s pocket. These dollars were recovered before the attorney even started writing his demand letters. That will surely bring in even more money. I know an attorney being involved would get my attention, and what is nice is that even then, the cost will still be only 5 to 10% of what is recovered.
Since our practice requires seeing the patient over an extended period of time we want to do all we can to maintain a good working relationship. The dignified method that you utilize helps us recoup our funds, and just as important, we have been able to keep the relationship.
…Based on the high cost of the other agencies and their typical recoveries, I am glad that we chose to do business with MoneyQuest. In addition to the excellent recovery, I appreciate the fact that you…keep in touch on a monthly basis to answer any questions we may have. As you know, one of our fellow dentists referred you to us and we would like to reciprocate by providing this letter of recommendation for your use when you call on other Orthodontists and Dentists.
